FAQ-frequently asked questions
What are the shipping times for your products?
Shipping times vary depending on your location. Here are the deadlines for certain countries:
For France, we offer free delivery via Colissimo, with an estimated delivery time of 5 to 10 working days
For Belgium, standard delivery is free.
In Switzerland, we offer standard delivery with an estimated delivery time of 8 to 14 days. You also have the option to choose our express option for a fee of CHF 4.99, with a delay of 4 to 9 days.
For more information, see our shipping policy
Do you provide order tracking information?
Absolutely. We will send you an email with the tracking information for your order within 2-4 business days from the shipping date. You will be able to follow the status of your package in real time.
Please do not hesitate to contact us if you have any specific questions regarding delivery times for your country or if you require tracking information for your order.
Do you ship internationally?
Yes, we ship our products worldwide to meet the needs of our international customers.
Please do not hesitate to contact us if you have any specific questions regarding delivery times for your country.
Where do you ship your products from?
Our central offices are based in Montpellier, France. Our international warehouse is located in China, which allows us to ensure efficient distribution of our products worldwide.
What should I do if I receive a damaged item?
We sincerely apologize for any inconvenience. Please send us an image of the damaged item to the email address contact@minimerveille.fr , and we will send you a similar replacement item as soon as possible.
Where is your head office located?
Our head office is located in Montpellier, France.
I still have not received my order. What to do in case of delay?
We apologize for any possible delay in delivery. Sometimes international shipments may take longer than expected due to customs clearance procedures. You can track the status of your order at any time. If you need help tracking your package or would like more information, please contact us by email at the following address: contact@minimerveille.fr .
Do you have a refund policy?
We are committed to resolving any issues our customers may encounter with their online purchases. However, if you wish to request a refund for your order, we can process the refund, provided that the request is made within 30 days of the order date and the products in question are not on sale. For further information, please see our refund policy on our website.
