Refund, Resend and Return Policy

Return policy

At Minimerveille, we strive to provide you with a satisfactory shopping experience. If you have a problem with your order and would like to return, ship or request a refund, please contact us by email at contact@minimerveille.fr . We would be delighted to help you.

To process your request efficiently, we ask that you provide us with the following information:

has. Photos or videos of damaged items: In order to prove the damage, please provide us with clear photos or videos of the damaged item. If the photos are not enough to prove the damage, please send us a video.

b. Screenshot of Received Email or Dispute: If you sent a complaint or dispute via email, PayPal Dispute or any other gateway, please provide us with a screenshot including name, date and the content of the complaint.

vs. Returning Products: If our dispute management team requests a return as part of a dispute, the products must be returned to our warehouse. We will provide you with the necessary instructions to complete the return.

Important exceptions: Unless there is a significant interpretation, Minimerveille offers the following solutions in the following cases:

1. Delayed Orders: If your order is missing tracking information, in transit, on hold, or expired 60 days after leaving the Minimerveille (CJ) warehouse, we offer the following lead times for specific countries and shipping methods :

has. United States: 45 days from date of departure from warehouse. b. Brazil: 110 days due to strict customs formalities. vs. China Post Registered Air Mail and CJ Liquid Line to all countries: 100 days.

Notes: Please note that if the order arrives at the local post office and is put on hold due to insufficient information, unclaimed package or other reasons, it is your responsibility to contact the local post office for the delivery.

2. Orders not received: We do not offer refunds or reshipments if the tracking information indicates that the order has been delivered. However, we may review your complaint in the following cases:

has. Certificate of Non-Delivery: If your customers do not receive the package, please provide a certificate of non-delivery issued by the local post office with an official seal.

b. Tracking Information Alerts: If the tracking information indicates an alert, please provide us with details such as incorrect/insufficient address, no phone number, unknown recipient, package refused, etc.

3. Damaged Products: If the arrived packages are badly damaged, we offer a full refund or replacement. For partially damaged packages, we offer partial refund or replacement except for minor damage such as wrinkled threads or small scratches.

Notes: For fragile products, a refund is strongly recommended. Please contact us within 5 days of package delivery for ordinary products and within 10 days for electronic products.

4. Incorrect or missing products: We offer a full refund or replacement for incorrect products. For products whose color or size is incorrect but does not affect the function of the product, we offer a refund or reshipment with a screenshot of your customers' complaint. For missing parts, we can offer a partial refund, reshipment of the missing part, or reshipment of the entire product.

Notes: Please contact us within 10 days of receiving the package to report incorrect or missing product issues. For size issues, please provide us with accurate measurements and measurement photos.

5. Order Cancellation: We offer a full refund before the products are processed by the warehouses. However, some orders cannot be canceled, such as POD (Print-on-Demand) orders, private inventory orders, and video and photo orders after they have been paid.

Important interpretations:

1. Time limit for opening a dispute: Please note that you cannot open a dispute if the order status is closed, and your dispute will be resolved only if third party tracking information is available.

2. Force Majeure: We are not responsible for damaged products or shipping delays caused by force majeure, such as epidemic situations, strikes, natural disasters, wars, customs inspections, etc.

3. Shipping Method Limitations: Some shipping methods cannot be tracked in certain countries or regions. Please review our list of limited shipping methods before making your choice.

4. Destination Limitations: We do not accept disputes for orders shipped to certain countries, including Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina , Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique and French Guiana.

5. Return: We do not recommend returning products to our warehouses in China, as international shipping costs are high and there may be loss or damage during return. Please contact us to discuss the best options in your particular case.

6. Service Products: Please note that for service products, we cannot refund the cost of the product in the event of a dispute related to damage or shipping delays. In addition, we do not accept disputes related to product quality unless we are the suppliers, and we cannot handle disputes regarding service products that have not been inspected. quality control by our agent.

7. Unacceptable Disputes: We do not accept unreasonable disputes, such as simply not liking the product, claiming the product description is wrong, reporting unusual smell, ordering the wrong items, or providing an address incorrect delivery.

Please note that these return policies comply with French regulations. We reserve the right to update our return policies as necessary and legal requirements. If you have additional questions or need assistance, please do not hesitate to contact us by email at contact@minimerveille.fr . We are here to help you.